Privacy Policy shell88

In operating the shell88 platform, we collect several categories of personal information for the purposes stated in this policy. The types of information collected include:

• Account Registration Information: full name, date of birth, identification card number (MyKad), email address, mobile phone number, and chosen username.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, Boost), bank account numbers for DuitNow and FPX processing, and crypto wallet addresses where applicable.
• Identity Verification Data: copies of MyKad or identification documents submitted during the account verification process, to meet compliance requirements.
• Platform Usage Information: activity logs, deposit and withdrawal records, betting history, login times, and game preferences.
• Technical Data: IP address, device type, web browser type, operating system, and user session data.

The personal data we collect is used specifically for the following purposes:

• Creating and managing your member account on the shell88 platform.
• Processing financial transactions including deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Conducting identity verification checks to meet international licensing compliance requirements and prevent fraud.
• Ensuring the security of your account and identifying any suspicious activity.
• Providing 24/7 customer support in Malay and English.
• Sending account-related information, service updates, and relevant promotions via email or internal platform channels.
• Analysing usage patterns for platform improvement and to deliver a better experience.
• Fulfilling legal obligations and regulatory requirements imposed on online gambling platforms.

shell88 takes a serious approach to protecting your personal information from unauthorised access, disclosure, or loss. The security measures we implement are as follows:

• Transmission Encryption: All communication between your device and our servers is protected using 256-bit SSL/TLS encryption protocols.
• Internal Access Control: Access to user personal data is restricted to staff who require that information to carry out their duties only.
• Continuous Monitoring: Our systems are actively monitored to detect and respond to any security threats.
• Secure Backups: Data is stored in a secure server environment with regular backups to ensure data resilience.

Data retention periods depend on the purpose of collection and applicable legal requirements. Data that is no longer needed will be disposed of securely.

shell88 does not sell, rent or disclose your personal information to third parties arbitrarily. Information is only shared in limited circumstances as follows:

• Payment Processing Providers: Required financial information is shared with verified payment providers such as DuitNow, FPX and e-wallet service providers for the purpose of processing your transactions.
• Legal Requirements: We may disclose information when required by law, court order, or legitimate regulatory requirements.
• Fraud Prevention: Certain data may be shared with relevant authorities for the purpose of investigating fraud, money laundering, or criminal activity.
• Contracted Service Providers: Third-party companies contracted to provide technical or operational services on our behalf are subject to strict confidentiality agreements.

In all of the above circumstances, we ensure that the parties receiving data are committed to protecting it to a standard equivalent to our privacy policy.

As a shell88 member, you have certain rights regarding your personal data. We respect and facilitate the exercise of the following rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: If any information in our records is inaccurate or out of date, you have the right to request that a correction be made.
• Right of Erasure: In certain circumstances, you may request that your personal data be deleted from our systems, subject to applicable legal obligations.
• Right to Restrict Processing: You may request that processing of your data be restricted in certain situations while a review or dispute is ongoing.
• Right to Withdraw Consent: If data processing is based on your consent, you may withdraw that consent at any time without affecting processing that has already taken place.

The shell88 website uses cookies and similar technologies to improve functionality and the user experience. Below is an explanation of the cookies we use:

• Essential Cookies: These cookies are required for the website to function properly. They support the login process, session management and security. These cookies cannot be disabled.
• Functional Cookies: Allow the website to remember your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Help us understand how users interact with our website through anonymous usage data, for the purpose of platform improvement.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of our website.

shell88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data management practices, legal requirements, or improvements to our services.

Any changes made will be posted on this page along with the new effective date. For significant changes, we will notify members via email or an in-account notification before those changes take effect.

If you have any questions, concerns or complaints about this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through your account on the shell88 platform, in Malay and English.

Our support team will take your privacy-related enquiries seriously and respond within a reasonable timeframe. We are committed to providing a clear and helpful response to every enquiry submitted.